Friday, July 25, 2008

Coffee experiences that stink

Coffee shops are proliferating all over the neighborhood, like moss on stones in rainy season. Their charges are without doubt exorbitant. When a Shiv Sagar or a Macs manages coffee for Rs.25 , these coffee 'experiences' charge us Rs.45- 70. One wonders then why they feel this urge to fleece those already paying such high prices.

Is it because they think that their customers who pay such high prices are fools and can be taken for a ride? I remember my experience in Bangalore in one of these aforementioned coffee shops. When we ordered Cappuccino, the waiter smiled and asked us what flavour we would like the drink in. Like lambs, we bleated out our favourite flavours. Only when he presented our bill did we find out that 'flavor' was an add-on.

A similar experience in Mumbai recently has left me seething. At a coffee shop, we stood at the orange-colored counter to place our order and were asked to go and seat ourselves. Someone would come to take the order. Weren't we surprised to discover an extra 70 odd bucks added to our bill - because we sat down and ordered? Cappuccino ordered at the counter and drunk sitting comes at Rs.46. But if you sit down and order it costs around Rs 75. What the hell?

So the next time you enter the hallowed portals of a coffee shop - be watchful, unless you don't mind paying for their innovative ways to fleece you.

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